How do I get support?

If you are experiencing a technical issue or just cannot work out how to do something, your first port of call should be the product knowledge base.  Go here to search the knowledge base (using the search bar) or browse the knowledge base directly (further down the home page).  Note that, if using the search bar, results will include content from the knowledge base and the community.  However, you can chose to restrict the results to just the knowledge base ("articles") or just the community with the filter selections on the left of the results screen.

If you cannot find the information you need in the knowledge base, the next option is to search the community for any existing discussions on the topic.  If there aren't any, you could chose to ask the community and await a response (upon which you will receive an email notification.

Failing that, you can raise a ticket and your issue will be handled by the support team, who will engage the developers if it turns out to be a genuine defect.  Either way, you will receive feedback through the ticketing system, most likely in the form of an email, updating you on the issue.  The ticket will remain open until the issue is fully resolved to your satisfaction.

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