If you have a technical issue or simply cannot find the information you are looking for and the community is unable to help or has not responded in a timely fashion, issuing a support ticket is the next logical step. To begin the process, select the "Submit a request" option, either from the top menu bar of any page, from the right-most icon button near the top of the home page, or from the home page footer. Next, select the "Raise an issue" option as the request type and fill out the subsequent fields, providing as much detail as possible. You should receive an immediate email with a ticket number in the subject line, then subsequent email updates with progress information or requests for further information until the issue is resolved.
We will evaluate every new issue and provide feedback at our earliest opportunity. If it is simply that guidance is needed to configure or operate a certain function, we will be in touch to offer assistance and endeavour to clarify the online documentation. If it is a genuine problem with the system, we will investigate and prioritise the fix promptly, updating the ticket with an expected fix date. In some cases, it maybe that the required functionality was not anticipated and an enhancement is needed. Again, this will be prioritised according to need, though unplanned enhancements will likely be lower in priority than defects with the currently implemented functionality. Finally, if the requested functionality is already a road-mapped item, we will inform you of the currently projected date of completion and log you as an interested party.